Diary of a Cheap Woman: Week Six

Last week I took a few of Bridget's clothes to Kid-to-Kid, along with a box of clothes from Kristi. I chose the brand new Kid-to-Kid in American Fork. It was my first and last deal with that location. They are banned. I do not ban lightly. I have a few criteria that must be met in order for a store to be banned. (Unlike Brian, who will ban a store based solely on its clientele. "What's the name of this store?" "I don't know. Why?" "Because I'm never coming here again.")

1. I-Can't-Believe-It's-Not Customer Service. When I took my clothes into Kid-to-Kid on Thursday, having made my appointment 2 weeks before, I was told it would take them 20 minutes to go through my stuff and assess how much they could give me. After 20 minutes I came back to the counter to check their progress. I was given a dirty look and told it would take at least an hour for them to go through my box. I didn't bother to ask if that meant an hour starting now or 40 minutes.

2. The Customer is Always the Crazy One. As Carl's Jr. in Sandy (banned forever) well knows, you don't tell me your policy and then scoff when I follow your directions. I asked the employees at KtoK if they needed me to separate my items from Kristi's. Instead of saying "yes" or "no," I got a derisive chuckle and, "No, you don't have to separate them. It may look like we don't know what we're doing, but we've got everything under control." (Fact: They did not have anything under control. They paid me on one ticket for all of the stuff I brought in and couldn't locate the clothes they decided not to take when I came in the next day. It's fun to start a tirade with FACT. No wonder Dwight does it all the time.)

3. Answer the Phone or Start Talking to Someone Else While You're Ringing Up My Purchase. Isn't it a rule that the person who is standing in front of you about to hand you money takes precedence over the person who is calling the store from their home?

4. Since I'm Having a Bad Experience In Your Store, Someone Will Poop Their Pants. I stood in line behind ONE person at KtoK when I came in to pick up my money and leftover items. That one person's credit card was declined and she started writing a check while the cashier answered the phone. When the cashier was off the phone, she told the woman in front of me, "We don't take checks." Of course the customer had a wild 18 month-old with her and of course he pooped his pants and came over to hang on his mommy and cry. I've been in the store too long and I'm hating myself too, you don't see me pooping my pants.

So, good-bye cruel Kid-to-Kid in American Fork forever. I may be cheap, but I still have some pride.